What is the best way to clean carpeted stairs?
We recommend using the upholstery tool to vacuum stairs. Alternatively the Vax TurboTool will make the task quick and easy.
How do I clean the filters on my vacuum cleaner?
The filters should be removed from the unit and tapped on the edge of a bin repeatedly to remove any loose debris. The filters can then be washed by rinsing under cold running water – do not use any detergents. Allow filters to completely air dry before replacing (do not use your vacuum cleaner without filters).
Why will my cleaner not pick up?
There are three possible reasons for this:-
1) Blockages
Check the vacuuming head, extension tubes and tools for any blockages and remove the blockage if necessary. You may use the end of a broom handle to dislodge a blockage from the hose if needed.
2) Dirt Container
Check the dirt container to see if it is full, and empty if necessary.
3) Filters
Check all filters on your machine and either clean or replace with new filters.
Why does my vacuum cleaner cut out?
Vacuum cleaners generally cut out due to the thermal cut out being activated. The thermal cut out is activated as a result of the motor becoming extremely hot as a result of reduced airflow. This is most commonly as a result of the filter being blocked, or there being an obstruction within the air passage, i.e. hose.
Once the thermal cut out is engaged it may take between 1-2 hours for the machine to operate again. Turn off your machine, and unplug from the mains supply and leave the machine to cool down.